Client Agreement
At the MDRN Collective, we are committed to providing an elevated, consistent, and results-driven experience. In order to protect both our guests and our providers, we ask that all clients review and respect the following policies and expectations.
By booking an appointment, you acknowledge and agree to the terms outlined below.
Consultations & Service Approval
Every service begins with a consultation to align on your goals, expectations, timing, and investment.
Once your service plan is confirmed and we begin, you are approving the agreed-upon service and associated cost. Adjustments made during visit (additional color, treatments, time, etc.) may affect final pricing and will be communicated as needed.
Pricing Transparency
All services are customized, and pricing reflects the time, product, and expertise required to achieve your result.
We are committed to transparency and will provide guidance during your consultation. However, final pricing may vary based on the work performed to deliver the best outcome.
No Refund Policy
We do not offer refunds on services.
If you have concerns with your results, we ask that you notify us within 7 days of your appointment. We are happy to offer an adjustment service when appropriate to ensure your satisfaction.
Payment & Chargeback Policy
Payment is due in full at the time services are rendered.
By completing your service, you acknowledge that:
- Services have been performed and completed to your approval
- You accept the final service total at checkout
- You agree not to dispute or initiate a chargeback for services rendered
Any attempt to dispute or charge back a completed service without first contacting us for resolution will be considered a violation of this agreement.
We are committed to resolving concerns directly and professionally. Chargebacks made without prior communication may result in refusal of future services.
Appointment Commitment
Your appointment time is reserved specifically for you.
We kindly ask for at least 24-48 hours notice for any cancellations or rescheduling. Late cancellations or missed appointments may result in a fee or require a deposit to rebook.
Arriving late may require us to adjust or reschedule your service to maintain our schedule and respect other guests.
Respecting the Experience
The MDRN Collective is designed to feel calm, professional, and elevated for every guest.
We ask that all clients:
- Arrive on time
- Maintain respectful communication with our team
- Be mindful of noise levels and shared spaces
We reserve the right to refuse service to anyone who does not align with these expectations.
Results & Expectations
We are committed to delivering high-quality, results-driven services while maintaining the integrity of your hair and skin.
Some transformations require multiple sessions to achieve safely. Your provider will communicate realistic expectations and a long-term plan during your consultations.
Personal Belongings
We kindly ask that you keep track of your personal belongings during your visit. The MDRN Collective is not responsible for lost or damaged items.